Whether you’re doing PPC for the first time or you’ve just signed a new client, it can be daunting to know whether or not you’re doing a good job. Sure, we all want to create unicorn ads that have highest CTRs and the best conversion rates, but what’s a good metric for one industry isn’t necessarily good for another. So what numbers should you be looking to beat in your industry?
We dug into our data to find out, and all figures have been updated with fresh data for 2018!
Check out the Google Ads (formerly known as Google AdWords) industry benchmarks our clients are seeing, including:
You’ll find averages across these Ads metrics for twenty industries: Advocacy, Auto, B2B, Consumer Services, Dating & Personals, E-Commerce, Education, Employment Services, Finance & Insurance, Health & Medical, Home Goods, Industrial Services, Legal, Real Estate, Technology, and Travel & Hospitality. (Also, don’t hesitate to check out our Google Mobile Benchmarks – by Ad Type!)
Looking for search advertising benchmarks for 2021? Check them out here.
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Dating and personal services really click with PPC – boasting an average search CTR of 6%! No doubt, it’s easy to write powerful emotional ad copy when your prospects are searching for love. Other industries with high search CTRs include Advocacy, Autos, and Travel.
When we first collected this data in 2015, legal services could struggle to attract attention on the SERP (with a relatively low average 1.35% CTR) – in large part due to advertising restrictions enforced by both Google and government organizations. Legal advertisers have improved their stats in the past few years!
As of 2018, the industries with the lowest average click-through rates including Technology, B2B, and Consumer Services.
The average click-through rate in AdWords across all industries is 3.17% for search and 0.46% for display.
Both of these averages are higher than they were a couple of years ago: Good news for Ads advertisers and agencies!
Average Click Through Rate (CTR)
|Industry||Average CTR (Search)||Average CTR (GDN)|
|Dating & Personals||6.05%||0.72%|
|Finance & Insurance||2.91%||0.52%|
|Health & Medical||3.27%||0.59%|
|Travel & Hospitality||4.68%||0.47%|
It’s no surprise that legal services have some of the highest CPCs among all Google ads on the search network. Both “Lawyer” and “Attorney” make the top 10 most expensive keywords on Google and on Bing. Average CPCs in the legal industry are over $6. Consumer services aren’t too far behind, with an average CPC of $6.40.
Advocacy and nonprofit groups are fortunate to have a cost per click under $2, likely as a result of the $2 max CPC bid Google Grant advertisers have to set on all of their keywords.
Most industries have pretty inexpensive CPCs on the Google Display Network. The only industry with costs per click over $1 on the Display network is Dating & Personals.
The average cost per click in AdWords across all industries is $2.69 for search and $0.63 for display.
The news here is good too: These average costs have increased very little over the figures we found a couple of years ago (when the averages were $2.32 and $0.58 respectively).
Average Cost Per Click (CPC)
|Industry||Average CPC (Search)||Average CPC (GDN)|
|Dating & Personals||$2.78||$1.49|
|Finance & Insurance||$3.44||$0.86|
|Health & Medical||$2.62||$0.63|
|Travel & Hospitality||$1.53||$0.44|
A couple of years ago, the Finance and Insurance industries were leading the pack when it came to conversion rates.
However, our newly updated data shows that the Dating & Personal industry is way out ahead now, with search conversion rates on average over 9%! Other standouts include the legal industries, consumer services, and autos.
In many of these cases, the best converting advertisers aren’t afraid to change their offer or their conversion flow to boost their conversion rates. Or they may be taking advantage of conversion-boosting tactics such as video landing pages.
Ecommerce clients may not have many options to change their offer and consequently suffer one of the poorer average conversion rates on both search and display. To boot, they often have gigantic inventories, which prevents doing fine-tuning on ad copy across all ecommerce keywords.
While removing barriers to purchase will always be an important CRO tool to help ecommerce clients, AdWords advertisers should focus on improving the performance of their keywords with high commercial intent to yield the most out of their search campaigns.
The average conversion rate in AdWords across all industries is 3.75% for search and 0.77% for display.
Since the last time we compiled this data, search conversion rates have risen slightly, but display conversion rates have fallen slightly, perhaps a sign that display advertisers need to pay more attention to placements and audience optimization. If you want to create more enticing display creative, check out our free Smart Ads Creator.
Average Conversion Rate (CVR)
|Industry||Average CVR (Search)||Average CVR (GDN)|
|Dating & Personals||9.64%||3.34%|
|Finance & Insurance||5.10%||1.19%|
|Health & Medical||3.36%||0.82%|
|Travel & Hospitality||3.55%||0.51%|
CPA’s have shifted quite a bit in the past couple of years. The lowest cost per action across industries is now autos, coming in at just $33 per action. B2B, real estate, and tech companies, on the other hand, confront average costs per action over $100.
We generally expect costs in advertising to rise over time, but the average CPA on the search network is actually lower now than it was a couple of years ago. Display CPA’s, however, have gone up a little bit.
The average CPA in AdWords across all industries is $48.96 for search and $75.51 for display.
Average Cost Per Action (CPA)
|Industry||Average CPA (Search)||Average CPA (GDN)|
|Dating & Personals||$76.76||$60.23|
|Finance & Insurance||$81.93||$56.76|
|Health & Medical||$78.09||$72.58|
|Travel & Hospitality||$44.73||$99.13|
If you find yourself on the lower end of these numbers, that just means there’s plenty of room for improvement! Try running our free AdWords Grader to diagnose exactly where your campaigns are failing when compared to peers in your industry. If you’re hitting these benchmarks – don’t stop and settle for average either! Always strive to be a unicorn by writing the best ad copy and creating landing page unicorns that convert better than anyone else!
Check out the full infographic below:
This report is based on a sample of 14,197 US-based WordStream client accounts in all verticals (representing over $200 million in aggregate Google Ads spend) who were advertising on Google’s Search and Display networks between August 2017 and January 2018. Each industry includes at minimum 30 unique active clients. “Averages” are technically median figures to account for outliers. All currency values are posted in USD.
Do these figures include branded keywords or just generic keywords?
The figures omit advertisers who were exclusively bidding on branded terms. Averages presented were median values to prevent a large advertiser with particularly good or bad performance from skewing the average.
Any accounting for the impact of fraud and bots on CTR?
The data was pulled directly from AdWords, which does have provisions for omitting automated or fraudulent traffic, as opposed to Google Analytics. Additionally, reported averages are medians to prevent any skew from any account that may have artificially high CTRs due to automatic traffic.
Is this worldwide data?
The above data is reflective of a sample of US-based accounts. We have some international data on average costs per click around the world here.
How does search look with branded and non-branded segments?
While we didn’t specifically segment the brand and nonbranded search segments, those accounts that were exclusively on branded terms were omitted to prevent that upward skew.
Last AdWords click conversion attribution?
All these conversion figures follow a last paid click attribution model.
How about people in the home improvement, bathroom remodeling, kitchen remodeling, and replacement window space? Which of these industries does that fall under?
Those are under the Home Goods industry.
Could you define “CPA”? Depending on industry or product, the action could be a sale, or just a newsletter sign-up. I managed many PPC accounts and every client had a different definition of an “action”.
Cost per action or cost per acquisition, but as you note, the exact definition of “action” is going to vary depending on the business.
I have some questions about how conversions and actions are defined by category (especially real estate) for calculating the CPA and CVR. Can you advise or connect me with someone who can answer?
These conversions are defined as the useful measure of success for each account. For retailers, that may be a sale – for others such as real estate that may be a form fill or a phone call.
Any sense of how these CPCs and CTRs compare to prior years? Curious how they might have changed as Google has changed their SEO/SEM formats and rankings.
Overall, these CTRs have risen and CPCs have fallen.
FYI. Your implied CPM on google search is $57.42. I don’t think so. In general, I think you’re numbers skew more favorable to the search network than reality. Just sayin…
The averages here are the median of our client accounts. I’m happy to hear that you find that our clients are overperforming your expectations on the search network!
I wanted to clarify “conversion rate.” Is that percentage of people who click on the ad? Eg. 1.9% click on the ad, then 2.7% of that 1.9% make a purchase?
The conversion rate is the likelihood of someone completing the action we’re looking for them to do after clicking the ad. You can calculate conversion rate by taking the number of conversions by the number of clicks.
Why would conversion rate be higher than CTR? By definition CTR is always higher than conversion rate isnt it?
No. The total number of conversions will be lower than the total number of clicks, but the conversion RATE can be higher. For example, if only 1 out of 100 people click your ad, but every single person who clicks your ad converts, that’s a 1% click-through rate but a 100% conversion rate. The conversion rate is based on people who click, not the total # of people who saw the ad from the beginning.
Why is there a specific category for e-commerce? Would that not apply to all of the other categories?
Not all advertisers are ecommerce. Many are looking to provide services or lead generation for their business.
Could you just explain what you define the “Advocacy” industry as?
Advocacy groups aim to create support, awareness, or fundraising for a cause, policy, or organization.
Is search inclusive of shopping? Or is this text ads only?
Yes, shopping campaigns live on the search network.
This is great. Do you have updated 2018 Industry Benchmarks for Facebook and Instagram yet?
Can you recommend PPC networks which are better than Google in terms of targeting and CTR?
Bing generally posts higher CTRs and CVRs, as well as lower CPCs and CPAs than Google. We have additional benchmarks for Bing here.
Mark is in charge of strategic partnerships at WordStream. He was named the #1 Most Influential PPC Expert of 2019 by PPC Hero.
See other posts by Mark Irvine
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